Contact Us

For the fastest support, please contact us through our store contact form or Shopify Inbox when available.

If your message is about an existing order, please include your order number so we can help quickly.

Live Arrival Concerns

If there is an issue with your live feeder shipment, please contact us within 2 hours of delivery with your order number, clear photos of the package and insects, and a brief description of the issue.

What to Include

To help us respond as efficiently as possible, please include:

• Your order number, if applicable
• The email address used at checkout
• Your shipping ZIP code
• Photos, if your message is about live arrival or package condition
• A brief description of what you need help with

Wholesale & Bulk Orders

Pet stores, breeders, rescues, reptile keepers, and other high-volume customers are welcome to contact us about wholesale availability, recurring orders, and regional supply options.

Response Time

We do our best to respond as quickly as possible during normal business hours. Response times may vary during weekends, holidays, high order volume, or active shipping/weather events.

Helpful Reminder

Live insects should be brought inside promptly after delivery and transferred to a ventilated keeper with food and hydration.